Martes Specure is aware of the challenges 5G networks pose on adapting of QoS measurement tools. Therefore the company organised an expert exchange on 25 June 2020. More than 40 participants from 17 countries discussed topics related to speed upgrades, complaint management and automated measurements.
During the first session, Dietmar Zlabinger from the Austrian regulator RTR presented a new version of the Austrian national measurement tool RTR Netztest, which is in operation since 2013. The new features include 5G support, signal-only measurements and other improvements.
As an open data tool, RTR Netztest allows not only access to various statistics on fixed and mobile operators’ networks, but also tailored filtering of information for user’s needs, allowing e. g. comparing connection quality in various districts of Vienna.
As the tool is crowdsourcing-based, RTR appreciates quite a high usage rate – 15,000-20,000 measurements a day. During a peak of the COVID-19 crisis, the number even exceeded 20,000 measurements a day.
Within the following roundtable on complaints handling, the participants could exchange their views and experiences. They agreed that the related administrative infrastructure and processes are set up well and run smoothly. It is often the case that an end-user addresses his ISP provider first, who in a majority of cases resolves his complaint. Therefore, an escalation to the NRA is often not necessary.
After that, Jozef Svrček introduced the results of high-speed measurements in laboratory conditions on behalf of the Slovenian regulator AKOS.
Finally, Isabel Sánchez, a product manager at Martes-Specure, presented automated measurements and data visualisation. She also introduced the new generation of HW probes.